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Returns and Exchanges
Our Commitment to You.
At Fiora Chic, we want you to love your purchase. If for any reason you are not completely satisfied, we offer a straightforward 30-day return and exchange policy.
30-Day Happiness Guarantee
Eligible items may be returned or exchanged within 30 days of delivery.
To qualify, items must be:
To qualify, items must be:
- Unused, unwashed, and undamaged.
- In original packaging with all tags attached.
- Accompanied by proof of purchase (Order Number).
Responsibility and Fees
We believe in transparency regarding shipping costs and responsibilities.
Fiora Chic Covers Return Shipping When:
- You received a defective or damaged item.
- We sent the incorrect item (wrong size, color, or product).
- Process: Contact us first. We will provide a prepaid return label and cover all freight charges.
Customer Covers Return Shipping When:
- You ordered the wrong size or color.
- You simply changed your mind or no longer like the item.
- Process: You are responsible for the return shipping fee. The refund will include only the product price; original shipping fees are non-refundable.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Free gifts or promotional items.
- Items that have been worn, washed, or altered.
How to Initiate a Return
Step 1: Contact Us
Before sending any item back, please email our support team at mailto:service@fiorachic.com with your Order Number and the reason for return. This ensures we can provide the correct return address and instructions.
Before sending any item back, please email our support team at mailto:service@fiorachic.com with your Order Number and the reason for return. This ensures we can provide the correct return address and instructions.
Step 2: Pack Securely
Pack your items securely in their original packaging. Include all tags and accessories. We recommend using a trackable shipping service.
Pack your items securely in their original packaging. Include all tags and accessories. We recommend using a trackable shipping service.
Step 3: Ship and Wait
Once we receive and inspect your return, we will notify you via email.
Once we receive and inspect your return, we will notify you via email.
- Approved Refunds: Processed within 5 business days. The credit will be applied to your original payment method automatically.
- Exchanges: We will ship your new item within 3 business days of receiving the return.
Important Notes
- Address Accuracy: Please ensure your shipping address is correct at checkout. We are not liable for packages lost due to incomplete or inaccurate addresses provided by the customer.
- Shipping Address Changes: Once an order is packed or shipped, we cannot change the delivery address.
- Cash on Delivery: We do not accept returns sent via Cash on Delivery (COD). Such packages will be rejected.
Questions?
Our team is here to help. Reach out to us at mailto:service@fiorachic.com, and we will respond within 24 hours.
Our team is here to help. Reach out to us at mailto:service@fiorachic.com, and we will respond within 24 hours.